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Why don't law firms listen?

Date: 01/10/2006
The challenge of getting client service right
 Why don't law firms listen?
 

Listen.

Times are changing.

The legal landscape is shifting. The role of General Counsel has evolved in recent years to encompass more and more commercial responsibilities. In turn, this has changed what is expected from law firms. Excellence as lawyers is seen as just the starting point in the relationship.

Law firms now have to compete in areas where traditionally they have little experience, in order to win and retain business from an increasingly discerning and sophisticated purchaser.

 
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